Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your support requests will be attended to within maximum 1 hour after the support ticket or e–mail is received. If your case needs additional assistance from an administrator, we will forward the ticket or the email to the person in charge and will leave a comment to let you know that more time will be needed for reaching the best solution. Furthermore if you order our Optional Managed Services package, any of the tasks included there will be executed whenever you wish.
An Excellent Customer Care Service
We will be available to you 24–7 to respond to any enquiries that you may have regarding our Online Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need assistance with server admin procedures, you can take advantage of our Optional Managed Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting procedures
An Easy–to–Navigate Help Area
We have equipped our Online Control Panel with an extensive knowledge base, which includes exhaustive explanations of its features and functions. Additionally, we have filmed exhaustive video tutorials that will further explain to you how to carry out a particular task or troubleshoot a regularly encountered issue. All the how–to articles and the tutorial videos are easily reachable from every section of the Online Control Panel through the Help and Videos buttons located in the upper right corner.