Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You’ll find almost all the answers to your questions in the intuitive Help Center incorporated into DataExtend Hosting Service’s Online Control Panel. It includes an ever–increasing knowledgebase with commonly asked questions and exhaustive instructional articles written by our professional technical support team.

  • Top quality support service
  • Instructional Videos

  • For people who wish to learn how to troubleshoot a regularly encountered problem by watching an educational video clip, we’ve added a collection of video tutorials to our Online Control Panel. All the training videos are short and easy to understand. They offer visual demonstrations of different website administration techniques.

  • Intuitive help center
  • A One–Hour Response Guarantee

  • Our semi–dedicated servers are backed up by a 24–7 help desk support service and feature a 60–minute response time guarantee. Our competent customer service technicians will be online 24x7x365 and will sort out any issue that you may possibly encounter within maximum sixty minutes after the customer support ticket submission. In most instances, a response will be given to you within 20 minutes.